Legal

Terms, payments & cancellation

Alta Gama Luxe is a brand of Alta Gama Propiedades, NIT 901524708-3, CR 42 # 5 SUR 145, Oficina 918, Centro Empresarial OFI7, El Poblado, Medellín, Colombia.

Our team sends the applicable terms with every quote, before you book. Bookings made on Airbnb follow the cancellation policy shown on the listing.

Direct bookings

• A 50% payment is required to confirm the booking.
• The remaining 50% is paid one day before check-in.
• Security deposit: 50% of the total rent, paid in cash to the concierge at check-in and returned in cash by the concierge at check-out.
• The cancellation policy is strict.
• Date changes are not allowed.
• Each villa has a maximum of 2 guests per bed. Larger groups are quoted separately as an event or at a different rate.

• Booking process: request → quote → confirmation by our team
• Payment methods
• House rules, sound, visitors and events
• Optional services: quotes, payment and cancellation
• Guest registration (ID/passport) and ESCNNA policy
• Liability and force majeure